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AI automation agency vs hiring in house
An in house hire gives you someone who learns your business deeply and is there every day. An agency gives you a finished build without a new salary. Which is right depends on how much automation work you really have.
| Question | NextGen Software | An in house hire |
|---|---|---|
| Time to a first working automation | The audit report lands within 5 working days of the audit call, with a timeline for each build. | After recruiting, notice periods and onboarding. |
| Commitment | One fixed quote per build. Stop after any build. | A permanent role, with salary, management and equipment. |
| Range of skills | A team covering voice agents, CRM, finance, documents, websites and apps. | One person's strengths, plus whatever they can learn on the job. |
| Knowledge of your business | Built from the audit call and the build. Written down in the report and handover. | Grows every week they are with you. This is the real advantage of hiring. |
| After the build | A care plan option for monthly support, or a handover to your team. | They stay and keep improving it. |
Hire when
- Automation is a full time job in your business for years to come.
- You need someone in internal meetings every day.
- You already have a technical lead who can manage and review their work.
Pick us when
- You have a handful of clear jobs to automate, not a permanent programme.
- You want working builds before you decide whether a hire is justified.
- You need several skills at once and cannot hire for each.
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Common questions
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Still weighing it up?
A free 15 minute call is enough to tell you which route fits. If it is not us, we will say so.