AussieReady support
AussieReady is a study app for the Australian citizenship test, published by NextGen Software Ltd. Email us at support@nextgensoftware.co and we will reply within two working days.
01 Purchases
I bought Full Access but the app still shows the paywall.
Open the app, go to Settings, and tap Restore purchases. Make sure you are signed in to the same Apple Account or Google account you bought with. If it still does not appear, email us with your store receipt and we will sort it out.
I changed phone. Do I have to buy again?
No. Full Access is a one time purchase tied to your Apple Account or Google account. Install the app on the new phone, then tap Restore purchases.
Does my progress move to a new phone?
No. Your study progress is stored only on the device, so it does not transfer. Your purchase does transfer, your answer history does not.
I want a refund.
Refunds are handled by the store, not by us. On iOS, use reportaproblem.apple.com. On Android, use the Google Play order history or Play’s refund request form. Email us as well and we will help where we can.
Is this a subscription?
No. It is a single one time purchase with no recurring charge.
02 Using the app
Where does the content come from?
From the testable section of Australian Citizenship: Our Common Bond, published by the Commonwealth of Australia under a Creative Commons Attribution 4.0 International licence. These are our own practice questions written against that booklet. They are not the real test questions, which are confidential.
Why did I fail a mock test at 95 per cent?
Because one of your Australian values answers was wrong. The real test has two conditions and you must meet both: at least 15 of 20 correct, and all five Australian values questions correct. Missing one values question fails the whole test no matter how high your overall score. AussieReady scores mock tests the same way, so a high percentage with a values miss shows as a fail.
Why is my readiness low when my percentage is high?
Readiness accounts for the values rule as well as your overall accuracy. A recent failed values answer will hold you at Not ready until you show it is fixed.
Does the app work offline?
Yes. Everything except buying and restoring works with no connection.
I found a mistake in a question.
Please tell us. Email support@nextgensoftware.co with the question text or a screenshot. We check every report against Our Common Bond and correct the content.
Can I reset my progress?
Yes, in Settings. It cannot be undone.
03 Accessibility
The app supports Dynamic Type up to the largest system sizes, VoiceOver and TalkBack, and reduced motion. If something is unreadable or unreachable, email us and tell us the screen and your text size setting.
04 Privacy
Your study data never leaves your device. Full detail is in the privacy policy.
05 Not affiliated with the government
AussieReady is an independent study tool. It is not affiliated with, endorsed by, or connected to the Australian Government or the Department of Home Affairs.
For anything about your citizenship application, your eligibility, your test booking or your ceremony, go to the Department of Home Affairs at immi.homeaffairs.gov.au. We cannot advise on your application and we are not migration agents.
06 Contact
NextGen Software Ltd
167 to 169 Great Portland Street, 5th Floor
London W1W 5PF
United Kingdom